Once upon a time a visionary had a dream - a dream to lift his country in the eyes of the world. A desire to draw attention to the city he loved. The visionary was Jamsetji Tata and his dream was the Taj Mahal Palace Hotel. In 1898, his vision was laid in stone and that's how, five years later in 1903, India's finest and one of the most iconic hotel opened its doors to the world. There is also a sweet revenge story that narrates how Jamsetji Tata was inspired to build this iconic hotel after he was refused an entry in the Watson Hotel (now known as Esplanade Manison) located in Kala Ghoda, Mumbai which was restricted to whites only.
Since its inception, Taj has welcomed guest from all walks of life and has also endured the horrifying 26/11 terror attack only to emerge as one of the best service providers in the hospitality sector.
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| View from our sea facing room |
To celebrate our love anniversary and to bid adieu to 2021, the man of the house surprised us by booking a staycation in Taj and voila! We were elated as we experienced their exemplary services unfold at every stage of our stay with them.
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| To mornings with this view#AamchiMumbai |
As a Management Professor, Tata group's examples have been my favourite for topics such as ethics, values, loyalty etc. So here are five points that highlight all of it that I experienced throughout my stay with them.
- Human Touch Element in Service: Warm and polite staff is well trained to add 'Human Touch' element at every point of contact with the customers right form the gatekeeper to the front desk to the janitor. This could be literally sensed at every point of contact with them. The traditional welcome with a thali and the greetings was an amazing experience! (unfortunately I couldn't upload the video due to technical glitch😢. Nevertheless, it's in my Instagram highlights)
- Ambience: Every corner and every aisle boasts about royalty and heritage that makes us take endless selfies at every point for our social media and keepsake. Trust me, you can't resist clicking it all. Also, we were totally mesmerized by the pastel ambience of the Sea Lounge that gave vibes of the west.
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| Coz every aisle has a story... |
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Pastel Ambience at Sea Lounge
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- Surprise Goodies: Not all hotels leave surprise goodies in your room for the lil' one accompanying you. Our lil' one was overjoyed to see Christmas goodies hidden in Santa's shoe after we came back from dinner in Shamiana. Little surprises go a long way in shaping customer experiences in a positive way. 😊
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| Surprise goodies for our lil'one |
- No Plastic Bottles and the Delectable Menu: The big round 'glass bottles' in the room as well as in their restaurants as a replacement for plastic drew my attention and was quite impressive! A much needed step to curb the plastic hazard. Also, needless to say that the specially curated menu in Shamiana and Sea lounge (two restaurants that we visited) was delectable!
- Striving for Customer Delight: Well, while checking out, I forgot my scarf (an inexpensive item) in the room. But after two days, the housekeeping team was kind enough to reach out to us via email and couriered it free of cost as a compliment. Such a kind gesture has truly delighted us because there have been instances in the past wherein we have left behind more expensive items like mobile chargers, belt and shrug at other places but none of them bothered to reach out.
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| My scarf that was couriered with compliments!😊 |
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| Email from the housekeeping team |
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Happy 'We'... signing off with loads of good memories for life😊
Thank you Taj for being an amazing host and memories of lifetime! Here's to many more 💜 |
1 comments
Nice
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